Content services is principled in integration, bringing together architecture supportive of on-premises and hybrid cloud services, a multi-repository approach to manage content regardless of its source repository, and intelligent functions like enterprise search to create agile, cost-effective solutions.” What is Intelligent Information Management?īefore we move forward with defining Intelligent Information Management, it's important to consider how IIM came about. It's not wrong to call it ECM in the Cloud-but it's more than that. “Content Services is an alternative strategy to provide a more practical, multi-repository solution to achieve the benefits promised by the original vision of ECM: to intelligently capture information, disseminate it to the right people, processes, and departments, while ensuring compliance and creating process and cost efficiencies.' What is Content Services?ĪIIM’s written about content services using the following definition: It’s important to note the bolded section here, which goes beyond ECM as a technology and includes ECM as a practice. It's the architecture that glues your documents and business content together - making them searchable, explorable, organized, and ultimately meaningful.” “ Enterprise Content Management (ECM) is the strategies, methods, and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.

What is Enterprise Content Management (ECM)? Where the term falls short is in describing the strategies and methodologies of using that technology for information management – a practice we're calling Intelligent Information Management.Īt this point, you may be saying, “ECM, Content Services, Intelligent Information Management – What’s the difference?”īefore we go further, let’s start with some definitions. We completely agree that the shift to more modular solutions requires a new name and that content services accurately describes the latest generation of content management tools. Heck, we even standardized the term Enterprise Content Management way back in the early 2000s, so in a lot of ways, AIIM is uniquely positioned to help clarify some of the confusion that may still remain.

For a good majority of that time, the focus has been on ECM and the practices associated with ECM to capture, store, manage, and preserve information. Here at AIIM, we’ve been providing independent research, educational training, and certification for over 70 years. In recent years, nothing has sparked more controversy in the information management industry than the 2017 Gartner post officially retiring the term “Enterprise Content Management (ECM)” in favor of a new term, content services.

Aiim ecm 101 poster